Don't See Her Breed, Hobby, or Design? We'll Draw & Cut It for You—$68
Because we cut every piece to order on our fiber lasers in Salado, Texas, you aren't limited to what's already on our shelves. Whether you want a Golden Retriever, French Bulldog, Goldendoodle, Curling Stone, Ranch Brand, or a loved one's actual handwritten signature, our CAD bench will draw and personalize it for you at our standard $68 necklace price.
- Step 1: Email your idea (or a photo/sketch) to concierge@vellamereandco.com or use the custom request box on any collection page.
- Step 2: Within 24 hours, our Salado, Texas CAD artist emails you a digital silhouette proof at no extra design charge.
- Step 3: Once you approve the proof, we cut it from sturdy 1.3 mm bronze, finish it in 14k gold plated brilliance sealed with a baked clear coat to resist tarnish, and ship it within 5 business days on your custom-engraved blonde maple gift card.
Custom Design Terms
- What we make: custom silhouette pendants, word and name pendants, handwriting and signature pendants, ranch brands and monograms, in our 14k gold plated 1.3 mm bronze, on 16", 18" or 20" chains, with optional matching bracelets.
- Price: our standard $68 necklace price. If a design needs extra work beyond a standard piece, we tell you the price on your proof before you approve anything.
- Deposit: none. The design and proof are free.
- When your card is charged: only after you approve the proof. We send you a secure checkout link and your card is charged when you complete that order. Nothing is charged before approval.
- Proof approval: we email a digital proof within 24 hours (1 business day). We include up to two free revisions. Production starts only after you reply "Approved".
- Production and shipping: ships within 5 business days after approval and payment, with free insured USPS Ground Advantage shipping (3–5 business days in transit) to U.S. addresses.
- Cancellation: cancel free at any time before you approve the proof. After approval and payment, you may cancel within 12 hours for a full refund; after that your piece is in production and cannot be cancelled.
- Refunds: custom pieces are made only for you and cannot be returned for a refund unless they are defective or don't match your approved proof. In those cases we remake the piece free or refund you in full.
- Your artwork: you keep ownership of any artwork, handwriting, photos or text you send us. You confirm you have the right to use it, and you allow us to use it only to make your order. We don't sell or publish your artwork without permission. We can't reproduce third-party logos, trademarks, characters or copyrighted images.
Questions: concierge@vellamereandco.com • Terms of Service • Refund Policy