Free Replacement for Life; Just Send a Photo
We stand behind every piece that leaves our Salado, Texas bench with a simple promise:
- Who Is Covered: The original purchaser or the gift recipient for life.
- What Is Covered: Chain breakage, clasp failure, bail separation, bending, or visible wear of the 14k gold plated finish under normal wear.
- What We Will Do: Free replacement for life; just send a photo. We will cut, finish, and ship a brand-new replacement piece of the exact same design free of charge, including free outbound USPS shipping (no need to mail back the original piece).
- How to Claim in 60 Seconds: Email one photo of the piece along with your name or order number to concierge@vellamereandco.com. Replacement orders ship within 3 business days.
Concierge: concierge@vellamereandco.com • (254) 275-4890 • 2612 Howard Loop, Salado, TX 76571