30-Day Returns & Personalized Item Remake Policy
- Non-Personalized Pieces (30-Day Full Refund): Any non-engraved piece may be returned within 30 days of delivery for a full refund to your original payment method—with free return shipping.
- Personalized Name Necklaces & Engraved Pieces: Because custom name necklaces and custom-engraved pieces are cut specifically to what you type, they cannot be restocked for a cash refund unless defective. However, if you made a typo on your order or want to swap chain lengths, email concierge@vellamereandco.com within 30 days and we will remake and ship a corrected piece once for free.
- Free Replacement for Life: If a chain ever snaps or the finish wears down, email a photo to concierge@vellamereandco.com and we ship a new replacement free.
How to start a return: email concierge@vellamereandco.com with your order number. We reply within 1 business day with a free prepaid USPS return label. Approved refunds are issued within 5 business days of receiving your return.
Cancellations: cancel within 12 hours of ordering for a full refund. Read the full Refund & Cancellation Policy.