Shipping policy

Last updated: November 10, 2026

Thank you for shopping with Vellamere & Co. This policy explains how we make and ship your order, what it costs, and what to expect after you buy.

Shipping origin

All orders are made to order and ship from our workshop at 2612 Howard Loop, Salado, Texas 76571, United States.

Order processing and production time

  • Every piece is personalized and made to order. Orders ship within 5 business days (Monday–Friday, excluding U.S. federal holidays).
  • Orders placed after 12:00 p.m. Central Time, on weekends or on holidays begin processing the next business day.
  • Custom designs ship within 5 business days after you approve your proof.
  • Optional rush: add "Rush My Order" (+$15) in your bag and your order ships the next business day.

Shipping carrier, cost and delivery estimate

  • Carrier: USPS Ground Advantage, insured, with tracking.
  • Cost: free on every U.S. order.
  • U.S. delivery estimate: 3–5 business days in transit after your order ships.

Delivery times are estimates, not guarantees, and begin once your order ships.

Shipping destinations and restrictions

We ship to addresses in the United States, including U.S. territories and APO/FPO/DPO military addresses served by USPS. We do not currently ship internationally. Delivery to U.S. territories and military addresses may take longer. We cannot ship to addresses that USPS does not serve.

Customs and duties

Because we ship only within the United States, no customs duties or import fees apply.

Order tracking

When your order ships, we email you a confirmation with a USPS tracking number and link. Tracking can take up to 24 hours to update.

Delays

If your order will not ship within the stated time, we will email you with a new estimate. If a shipment shows no tracking movement for 5 business days, email concierge@vellamere.com and we will open a trace with USPS.

Lost or stolen packages

If tracking shows your package as delivered but you cannot find it, or if it has not arrived within 10 business days of shipping, email concierge@vellamere.com within 30 days of the ship date. Because every shipment is insured, we will file the claim with USPS and send you a free replacement or a full refund.

Damaged packages

If your order arrives damaged, email a photo to concierge@vellamere.com within 30 days of delivery and we will replace it free. See our refund policy.

Address accuracy

Please check your shipping address at checkout. Email us within 12 hours if you need to correct it. If an order is shipped to an incorrect address entered at checkout, we will help you work with USPS to recover it.

Order changes and cancellations

You may change or cancel your order within 12 hours of placing it. See our refund policy for full cancellation terms.

Contact

Vellamere & Co.
2612 Howard Loop, Salado, Texas 76571, United States
Email: concierge@vellamere.com
Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time. We reply within 1 business day.